💳 Billing

Refund Policy

1. Free trial

• New accounts get 7 days of full access, no credit card required.
• If you don't subscribe within the trial window, the account simply pauses access to paid features. Your data is preserved.
• Founder pricing or trial extensions may be offered at our discretion. Anything offered is subject to these Terms unless we say so in writing.

2. Subscription model

• BlueManager is a prepaid recurring subscription.
• Payment is charged at the start of each billing period (typically monthly).
• Payments are processed by Stripe. We never see your card data.
• VAT and applicable local taxes are included where required by law.

3. Cancellation

• You can cancel at any time.
• Cancellation stops future billing. There are no cancellation fees.
• You keep paid access until the end of the current paid period. After that, your account drops to free-tier access (login + read-only profile).
• Your account, gameplay state, predictions, and BlueDeck collection are preserved in case you come back. To delete your account entirely, see the Privacy Policy.

4. Refunds

The reasons we operate this way:

• BlueManager is a digital service delivered immediately and continuously.
• We give a 7-day free trial precisely so you can decide before paying.
• Cancellation is one click — there is no need to wait for a refund.

EU 14-day right of withdrawal — waived

Under EU Consumer Rights Directive 2011/83/EU, consumers normally have a 14-day cooling-off period for distance contracts. Article 16(m) provides an exception for digital content / digital services that begin with the consumer's express consent and acknowledgement that this consent waives the withdrawal right.

By starting a paid subscription on BlueManager you expressly request immediate access to the digital service and expressly acknowledge that you lose your 14-day right of withdrawal as soon as the subscription begins. The signup confirmation in-app captures this consent.

5. Exceptions (where we will refund)

Despite Section 4, we will issue a refund (or pro-rata credit) in the following cases:

• Duplicate or accidental charges caused by a Stripe or our system error.
• Charges after a confirmed cancellation — i.e. you cancelled and we still billed you.
• Service-wide outage exceeding 7 consecutive days, where you ask in writing within 30 days of the outage ending.
• Mandatory refunds required by law in your jurisdiction (e.g. fraud, statutory consumer rights that cannot be waived).
• Discretionary goodwill refunds — at our sole discretion, not as a precedent.

To request a refund under one of these exceptions, email hello@bluemanager.app within 30 days of the relevant charge with: your account email, the charge date, the amount, and a short explanation. We respond within 7 business days. Approved refunds are processed back to the original payment method via Stripe within 5–10 business days.

6. Founder pricing

Founder pricing — if granted — is locked for the duration of an uninterrupted subscription. If you cancel and re-subscribe later, the founder rate may no longer be available, and you'll be charged the then-current standard rate.

7. Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks initiated without prior contact may result in account termination and a permanent ban from re-subscribing. If you have a billing concern, email us first — we'll usually sort it out the same day.

8. In-app currencies & purchases

BlueManager does not currently sell standalone in-app items for real money. All cards, themes, and cosmetics are unlocked through gameplay or as part of the subscription. If we introduce one-off paid items in future, the refund rules for those purchases will be disclosed at the point of sale and will follow the same EU 14-day waiver model.

9. Beta status caveat

10. Contact

Billing questions, refund requests, cancellation help: hello@bluemanager.app